FAQS

Purchases made between November 15, 2020 and December 15, 2020 can be returned or exchanged until January 15, 2021.  Final Sale items purchased during the period of the Black Friday/Cyber Monday deep discounts, are non-returnable items unless there is a manufacturing defect.

Afterpay gives you the ability to split your payment into four equal interest free instalments.

However, if you are a first time user of the Afterpay, Buy Now Pay Later solution, you may find that the amount they allow you borrow may not be as high as you anticipate.

Currently, there has been little impact to this online store other than international shipments through DHL Express.  DHL Express is experiencing delays delivering packages, particularly to countries that have been hard hit by Coronavirus (COVID-19).  We will continue to update you should we anticipate any other impacts.

Orders placed before 11am Mountain should ship same day, dependent on the volume of orders during peak season.  We would recommend that for Next Day Air shipping requests that the order is placed as early as possible in the morning to guarantee delivery.  Any orders placed after 11am Mountain will ship out next business day.

Free Ground Shipping is only available to the 48 contiguous states for orders over $150.  For Alaska and Hawaii, the only shipping option is Two Day Air.

The automation we have in place means your order drops immediately to our distribution center so we are unable to cancel orders once placed.  Apologies for any inconvenience this may cause.

We think skiing around trees is more fun than cutting them down for paper. Therefore, we don't make a consumer catalog. You can view all of our products on this web site; just visit the Product section.

Unfortunately, we are currently unable to ship to PO Boxes, FPO, APO as we transition warehouses.

For delivery by 12/23:

By Noon EST on 12/10 with Ground

By Noon EST on 12/17 with Second Day Air

by Noon EST on 12/19 with Next Day Air

Browse the Product section of this site, using the filters on the left hand side and you should easily to be able to find the style and color that you are looking for.

If you look on the Product Detail page you will see the You Might Also Like section and here will be the recommendation for the pant and accessories to go with the Jacket to make your outfit complete.

Unfortunately we are not a retail location and are therefore not open for visitors.

For information on eBay's VeRO program and our auction website policy, click here

Spyder recognizes that our collective athletic passions and livelihood are directly related to the health of the planet. In response, we've converted all of our Boulder-county properties to 100% wind power. We firmly believe that skiing around trees is more fun than cutting them down for catalogs, so we offer our consumer catalog on the 100% tree-free Internet. Spyder actively seeks alternative energies and materials, recycling opportunities and consumption control within its manufacturing and business practices, so we can be better stewards of our industry and of the Earth.

You will find real Spyder customers selling their pieces, as well as select items from our ambassadors. These pre-loved Spyder pieces will ship directly to you from the previous owner upon purchase.

You will pay via our secure checkout in the same way as with any Spyder order.  Simply "Add to Cart" and proceed through the checkout as usual.

We ask our sellers to fulfill your order within 3 business days. The garment will ship with a tracking number, and typically arrives within 3-5 days of being shipped. 

All Re-Tuned purchases are final sale, unless the item is not in the condition described by the seller. If that situation occurs, you can open a dispute once the item has been delivered to you. If we confirm the dispute, we will issue a refund and ask that you please return the item.

Log into your Spyder account (create an account if you don’t have one) and click "Sell Pre-Loved". Pick the item you want to sell from your purchase history and follow the prompts.

Remember to provide complete and accurate information about the item’s condition, since you will only get store credit once the buyer confirms its condition.

Spyder reviews all Re-Tuned submissions and has the right to approve or deny listings.

Once approved, we encourage you to share your listing! 

For the start of this program we're asking that you just look at selling last year's Pre-Loved items. Once approved, we will place it in the Re-Tuned Collection for any customer to purchase. 

Note: Some items from our current and core collections may not be approved to be sold at this time.

You are welcome to name your price, but we will recommend a price based on the item’s condition. We will then add a fixed amount to the listing price to cover shipping charges. These prices are subject to modification during the approval process by Re-Tuned.

As soon as a customer purchases your item, you will be sent a prepaid trackable shipping label and must send the item within 3 business days. You do not have to pay extra for shipping.

Please carefully & neatly pack your item, and drop it off with the shipping label at the nearest post office. You can also hand it to your mail person.

You will receive your Re-Tuned store credit within 5-7 days once the buyer confirms it arrived in the condition described on your listing.

Spyder offers a limited lifetime warranty against defects in materials and workmanship applicable on select products. Spyder warranties outerwear only, including outerwear jackets and outerwear pants. Spyder's warranty is only valid on items purchased through an Authorized Spyder Dealer to the original purchaser, and the purchaser must provide an original receipt for purchase.

Limited Lifetime Warranty means that your garment will be free of manufacturer defects for a practical life span of the product - it does not mean the garment will last your lifetime. Lifetime of a product is determined by the amount and type of use plus care of the garment. All garments eventually show signs of wear, and wear-and-tear is not covered under Spyder's Limited Lifetime Warranty.

This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, incorrect laundering, or natural breakdown of colors and materials over time and usageItems not covered under Spyder's warranty include race suits, bags/luggage, accessories, socks, gloves, hats, and layering pieces (sweaters, t-shirts, turtlenecks, baselayers, and fleece)Pant legs slashed by your ski edges? Slap your tuner on the back and congratulate him on a sharp edge, but the cuts are not covered under our warrantyGoose down feather pull-through is normal and not warrantiedNatural UV fading of colorsReal or faux furDamage to water repellent coatings due to duct tape application, melting, or abrasionSpyder does not warranty purchases through eBay, consumer resale sites such as Craig's List, or Outlet StoresCounterfeit products

Spyder is a proud sponsor of pro freeskiers and amateur regional athletes. Please look at the Athletes section on this site for more information.

Send a proposal and resume/bio to the address below.
Spyder Sponsorship Department
4725 Walnut Street
Boulder, CO 80301

In 1978, when his ski-racing sons Jake and Bill were 16 and 14, David Jacobs, president and founder of Spyder, became aware of their need for padded racing sweaters. With a little research, he discovered that an Italian company was the only manufacturer of such a sweater. Convinced he could make a better product, Jacobs designed and produced his own version. He sent a mailer announcing his product to 7,000 ski racers, and received an overwhelming response. The company name emerged when Jacobs' son Bill dubbed Jacob's first ski pants "spider pants" due to their striped padding that looked like spider legs. Visit our Spyder Life page for more information.

Spyder has always been a leader in innovation and fabrics. We use the most advanced technologies available. Each product page includes details of the technologies behind that product.

You'll notice that there are loops on your pants at the same location as the jacket snaps. Snap the tabs around the loop on your pants, and you have an integrated system that works together as one piece. When you're inverted in the half pipe, your pants and jacket stay together!

Your jacket is from a different collection (Legend) than the pants (Quest). Each Spyder collection has its own materials, trims, styling, and color palette to give each line a distinctive look and feature set. To match exactly, find the collection that your piece belongs to in our Product section, and you'll find other styles to complement that garment.

We add a waterproof taping to cover stitch holes to ensure a dry experience. "Fully taped seams" means that all exposed seams on the garment are taped. In some cases, we tape only shoulder and arm holes on jackets and the front and back rise (crotch area) on pants. These are "critical" areas where snow and water usually land or pool first. We take care to construct non-taped seams in such a way that water and snow will roll off and not catch in the exposed end of a seam, what we call "shingling a seam." In short, we give you as much waterproof taping as needed without going overboard, as taping is expensive, time consuming, and does affect breathability in a fully-seamed jacket.

These are waterproof zippers that enable you to stay dry.

It's a microphone or earphone wire portal. You'll notice a secure pocket within your pocket to hold your electronic device (iPod, two-way radio, cell phone, etc.). Feed your wire through the hole and up to the microphone clip to hold it secure, closer to your mouth or ears.

Technical apparel is clothing that is specifically designed to enhance an athletic experience. Its purpose is to keep the wearer dry, fit correctly for athletic movements or position, and have features that have a purpose for a specific sport. Fibers and materials are engineered to wick sweat away from the body, offer breathability and/or ventilation, and possibly be waterproof or water resistant.

Cotton has the wonderful ability to soak up sweat, but it does not dry quickly. Spending a day outside in cold weather with a wet shirt means getting chilled faster, feeling clammy and uncomfortable, and possibly chafing. Synthetic fiber materials will dry more quickly, helping you to regulate your temperature, and keeping you more comfortable. Many synthetics or blends are as soft as cotton, so give them a try. They're worth the money.

We sure are. All Spyder products displayed on this site are in compliance with 16 CFR 1610 (Standard for Flammability of Clothing Textiles). All Spyder children's garments displayed on this site have been tested in accordance (and found to be in compliance) with the ASTM Standard for Drawstrings in Children's Garments (ASTM F1816) and General Lead Standard (CPSIA Sec 101) Consumer Product Safety Commission laws and government regulations. For additional information, please send your request toCPSIA@spyder.com.

There is no formal internship program at Spyder. If you are in the Boulder, Colorado area and would like to be considered for a school internship, contact our Human Resources Department. Determine whether you'd like to intern in our accounting, sales, marketing, development, or design department, and be sure to tell us your availability.

Contact Customer Service (see Contact Us Page) and they'll forward your request onto the relevant department.

In Europe, please contact SPYDER EUROPE. View the Distributors page and contact the distributor in the appropriate country for guidance.

If for any reason you are not satisfied with your purchase, please contact us using the Contact Us page and we will provide further instructions on where returns should be shipped and the amount you will be refunded. Refund amounts for returned items will be credited back minus shipping costs as we will be providing you with the necessary label and customs documentation.

Customer Service: customersupport@spyder.com
General Enquiries (North America and Pac-Rim): customersupport@spyder.com
General Enquiries (Europe): onlinestore@spyder.com

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